6月29日，胡桃里深圳中心城店、深圳海上世界店再次出现了几个熟悉的身影。没错，来自合纵文化的董事会成员们，再一次参与到门店一线的工作中，为客人提供热情的服务。

On June 29, a few familiar figures were once again seen in the Hutaoli Shenzhen Center City store and Shenzhen Sea World store. That's right, board members from Hezong Culture were once again involved in the front line of the stores, providing enthusiastic service to customers.

（合纵文化董事长 李华宾）

(Li Huabin, Chairman of the Board of Directors of Hezong Culture)

（合纵文化执行董事 闭启泉）

(Bi Qiquan, Executive Director, Hezong Culture)

有了上一次参与工作的体验后，这次他们将会有什么收获呢？为此，我们采访到此次参与成员之一合纵文化执行总裁覃文平女士，围绕活动目的、体验感受等话题进行深入了解。

What will they get out of it this time, after the last experience of being involved in the work? We interviewed one of the participants, Ms. Qin Wenping, CEO of Hezong Culture, to find out more about the purpose of the event, the experience and other topics.

（合纵文化执行总裁 覃文平）

(Qin Wenping, CEO of Hezong Culture)

“ 只有深入一线，才能发现真实问题 ”

" Only by going to the front line can we find the real issues "

在采访过程中，覃总一再强调“真实”二字，表示“深入一线”是破解形式主义的重要法宝。一般企业高管的办公模式是听汇报、下指令，这在一定程度上阻断了管理层与一线工作人员的联系。

During the interview, Mr. Qin repeatedly emphasized the word "real", saying that "going to the front line" is an important way to break the formalism. The office mode of the general corporate executives is to listen to reports and instructions, which to some extent blocks the contact between the management and the front-line staff.

有些问题如果不到一线去了解，就不能听到真实的心声，也就发现不了员工亟待解决的困难和问题，更谈不上真正做到为顾客提供优质服务、为员工打造良好的工作环境及氛围。这次董事会成员下店工作，就是为了听到真实声音、感受真实氛围、解决真实问题。

Some problems if not the first line to understand, you can not hear the real voice, and can not find the staff to solve the difficulties and problems, let alone truly provide quality service to customers, for the staff to create a good working environment and atmosphere. The members of the Board of Directors work in the store, is to hear the real voice, feel the real atmosphere, to solve real problems.

“ 服务型领导，更受员工欢迎  ”

" Servant Leaders, More Popular with Employees "

作为餐饮行业，最离不开的就是“服务”。服务其实是一个满足需求的过程，这个过程中的满意程度直接体现服务层次的好与坏。到店顾客的每一个需求，都需要工作人员及时接收并回应，这个看似简单的工作，实则需要极大的耐心及良好的心态。

As a catering industry, the most inseparable is "service". Service is in fact a process of meeting the needs of this process, the degree of satisfaction directly reflects the level of service is good or bad. Each of the customer's needs, the staff need to receive and respond in a timely manner, this seemingly simple work, but it requires great patience and a good attitude.

而作为领导，就需要思考是否能及时为员工解决在工作中遇到的问题，同时关注其工作环境、氛围是否让员工有良好感受，这样才能有效释放员工能量，以达到服务满意度提升目的。

As a leader, you need to think about whether to solve the problems encountered in the work for the staff in a timely manner, while paying attention to its working environment, atmosphere, whether the staff have a good feeling, so as to effectively release the energy of employees, in order to achieve service satisfaction to enhance the purpose.

“ 每一次改变，都是进步的台阶 ”

" Every change is a step of progress "

我们常说一句老话“错了不可怕，可怕的是逃避”，只有勇于直面问题，才能解决问题、改变现状。

The only way to solve problems and change the situation is to face them head on.

覃总在采访中丝毫不逃避在一线工作过程中所发现的问题，员工工作环境的改善、店内布局的合理性、厨房工作环境的提升...面对这些问题，成员们都在结束当天的一线工作后，迅速进行问题汇总，提出整改建议，下达整改指令。

In the interview, Mr. Qin did not avoid the problems found in the process of the front-line work, the improvement of the working environment of the staff, the rational layout of the store, the improvement of the working environment in the kitchen.... In the face of these problems, members of the end of the day's front-line work, quickly summarized the problems, put forward suggestions for rectification, and issued instructions for rectification.

在采访最后，覃总给自己在一线的工作打了80分，表示自己在服务标准上还未达到满分，仍需努力向自己在店内的师傅继续学习，但是想要做好服务以及给予客人最饱满热情的心意，一直存在心中未曾动摇。

 At the end of the interview, Mr. Qin gave himself a score of 80 for his work on the front line, saying that he hadn't reached full marks for his service standards and still needed to learn more from his chef in the store, but that he had always wanted to do a good job and give customers the warmest and most enthusiastic feelings.

据悉，此次高层下一线的工作将会为期3个月。所有成员需在这短短的3个月内，将店内的每一个岗位都进行学习并真实投入到工作中。

It is said that the senior management's next job will last for 3 months. In this short period of 3 months, all members will be required to learn and work in every position in the store.

基层工作，不是靠嘴上说，更需埋头做，少做一些面子，多做一些里子，在顾客及员工上用心，才能发现问题，取得实效。未来还会有什么样的新改变，让我们一起拭目以待！

Grassroots work, not by talking, more need to be buried, less face, more inside, in the customer and staff on the heart, in order to find the problem, achieve results. What new changes will there be in the future, let's wait and see!